Last updated: February 13, 2023
Effective date: February 13, 2023
3. CONTACT INFORMATION
If you have questions or concerns regarding our policy or practices, please contact our privacy officer by email at email@example.com.
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you can contact the privacy official in your province via the following contact options:
Contact: Office of the Information and Privacy Commissioner of Alberta
Address: 9925 – 109 Street NW, Edmonton, Alberta T5K 2J8
Phone: (780) 422-686 Toll Free: 1-888-878-4044
Contact: Office of the Information and Privacy Commissioner for British Columbia
Address: P.O. Box 9038, Stn. Prov. Govt. 756 Fort Street, 3rd Floor Victoria, British Columbia V8V 1X4
Phone: (250) 387-5629 Toll Free: 1 (800) 663-7867
Contact: Office of the Manitoba Ombudsman and Information and Privacy Commissioner
Address: 750 – 500 Portage Avenue (Colony Square) Winnipeg, MB R3C 3X1
Phone: (204) 982-9130 Toll Free: 1-800-665-0531
Contact: Office of the Ombudsman Sterling House
Address: P. O. Box 6000 Brunswick Street Fredericton, NB E3B 5H1
Phone: (506) 453-2789
Newfoundland and Labrador
Contact: Office of the Information and Privacy Commissioner for Newfoundland and Labrador
Address: 2nd floor, 34 Pippy Place P.O. Box 13004, Station A St. John’s, NL A1B 3V8
Phone: (709) 729-6309
Northwest Territories & Nunavut
Contact: Information and Privacy Commissioner of the Northwest Territories
Address: P.O. Box 382, Yellowknife, NT, X1A 2N3
Phone: (867) 669-0976
Contact: Office of the Information & Privacy Commissioner Nova Scotia
Address: Box 181 Halifax, NS B3J 2M4
Contact: Office of the Information and Privacy Commissioner of Ontario
Address: 2 Bloor Street East, Suite 1400 Toronto, Ontario M4W 1A8
Phone: (416) 326-3333 Toll-free: 1 (800) 387-0073
Prince Edward Island
Contact: Information and Privacy Commissioner of Prince Edward Island
Address: J. Angus MacLean Building, 180 Richmond Street, 2nd floor, P.O. Box 2000, Charlottetown, PE C1A 7N8
Phone: (902) 368-4099
Contact: Commission d’accès à l’information du Québec
Address: 575 St. Amable Street Suite 1.10 Québec, Québec G1R 2G4
Phone: (418) 528-7741 Toll-free: 1 (888) 528-7741
Contact: Office of the Information and Privacy Commissioner of Saskatchewan
Address: 503-1801 Hamilton Street Regina, Saskatchewan S4P 4B4
Phone: (306) 787-8350
Contact: Office of the Yukon Ombudsman and Information and Privacy Commissioner
Address: 211 Hawkins Street, Suite 201 P.O. Box 2703 Whitehorse, Yukon Territory Y1A 2C6
Phone: (867) 667-8468
4. COLLECTION OF PERSONAL INFORMATION
Collection of Personal Information
Upon creation of a user profile on the Company website, we will collect certain information from you, such as (but not limited to) your title, full name, e-mail address, telephone number, physical address, property information, marital status, employment information, and password. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but failure to provide certain information may preclude you from being able to register to use the Website or be able to access/use the Website or use certain features of the Website. We may collect Personal Information in respect of the Website through registration processes; mortgage applications, use of website features, communications with you and surveys.
Collection of Non-Personal Information
When you use Perch Capital, we directly or through our third-party providers, collect and store certain information about your computer or device and your activities including (but not limited to) technical information about your computer or mobile device such as the type of device, mobile device identification number, web browser, other browser information (e.g., size, connection speed and connection type), and operating system or platform. We also may collect traffic data through the use of software that is included on Perch Capital, as well as cookies that are stored temporarily on your computer. Together, these technologies help us manage our content by identifying which content is effective.
Cookies are small data files that are stored on a subscriber’s computer for record-keeping purposes. Cookies track where you travel on the Company platform and what you look at. A session ID cookie expires when you close your browser. Although cookies are used by most major websites and are accepted by default by most web browsers, it may be possible to disable cookies via your browser settings.
In addition to cookies, we use various tools in order to better understand our users’ needs and to optimize this service and experience. These tools help us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. The tools accomplish this by collecting data on our users’ behavior and their devices (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Data is stored in a pseudonymized user profile and does not have the ability to use this information to identify individual users or to match it with further data on an individual user.
We use session cookies, service providers and usage data to make it possible to navigate the secure environment inside Perch Capital and to keep, and periodically track, information about you for the purpose of creating a personalized web experience and improving Perch Capital or measuring and conveying to others the performance levels of Perch Capital. We may link the information we store in cookies to any personally identifiable information you submit while on the Perch Capital website. This is for the purpose of creating a personalized experience within Perch Capital, to assist Perch Capital in understanding its users and subscribers and designing improvements to the Perch Capital website, and for the purpose of collecting usage and performance metrics. User level data is strictly for Perch Capital internal use and will not be shared with outside parties unless consent is explicitly given by the client.
5. USE AND DISCLOSURE OF PERSONAL INFORMATION
5.1 General use
The Company will not use or disclose Personal Information for purposes other than the identified purposes of Perch Capital. We may use your Personal Information (defined above) to:
- provide customer service and support, administrative messages, resolve disputes, and troubleshoot problems including helping third-party service providers fulfill their functions;
- customize, measure, and improve Perch Capital, inform you of targeted marketing, service updates, and promotional offers unless you opt out;
- assist us to measure our performance and to share performance information with others;
- comply with legal or regulatory requirements (as described below); and
- fulfill other purposes, subject to your explicit consent.
5.2 Retaining Information
5.3 Legally Compelled Disclosures
Notwithstanding the foregoing, the Company reserves the right (and you authorize the Company) to share or disclose your Personal Information when the Company determines, at its sole discretion, that the disclosure of such information is necessary or appropriate:
- to investigate or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others;
- to prevent prohibited or illegal activities; or
- when required by any applicable law, rule, regulation, subpoena, or other legal process.
6. ACCURACY OF INFORMATION AND INDIVIDUAL ACCESS
7. THIRD PARTY SERVICE PROVIDERS
We may share your Personal Information with service providers, who help us to run our operations or to otherwise fulfill your request or as required by law. Our service providers are restricted from using your Personal Information in any way other than for the service they are providing. We ensure that such third parties maintain reasonable and appropriate safeguards.
8. SECURITY MEASURES
We restrict unauthorized access through protective policies, procedures, and technical measures, including:
- providing reasonable physical (security of company hardware, premises access control, etc.) and electronic safeguards (firewalls, encryption, restricted database access, etc.) with regard to the storage of Personal Information;
- limiting access to your Personal Information to those employees or contractors who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs; and
- governing employees and other contractors by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect.
Please note that no data transmission over the internet or otherwise can be guaranteed to be completely secure. As a result, while we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
10. ASSIGNMENT OF AGREEMENT
You may not, without our prior written consent, assign the Agreement, in whole or in part, either voluntarily or by operation of law, and any attempt to do so will be a material default of the Agreement and will be void. We may assign this Agreement to a third party at any time in our sole discretion. The Agreement will be binding upon and will inure to the benefit of the respective parties hereto, their respective successors in interest, legal representatives, heirs and assigns.
12. SURVIVAL OF AGREEMENT
13. ENTIRE AGREEMENT
The Agreement will constitute the entire agreement between us and You with respect to the subject matter hereof and all prior oral or written agreements, representations or statements with respect to such subject matter are superseded hereby.